Terms of Service
These terms describe how a Limousine Plus transfer is booked, what the price includes, how waiting and cancellation work, and where responsibility sits on both sides.
- Fixed price, agreed before travel
- 60 minutes free waiting at the airport
- Free cancellation up to 24 hours before pickup
- Meet and greet with a name board on arrival
- Licensed agency, insured vehicles, salaried chauffeurs
1. Parties and Scope
The service provider is İso Coşar Turizm Acentası, trading as Limousine Plus, a travel agency registered with TÜRSAB under licence number 11345, operating from Istanbul, Türkiye. The customer is the person or company that requests the transfer.
These terms apply to every chauffeured transfer, hourly hire and tour arranged through limousineplus.com.tr, by telephone, by e-mail or through WhatsApp.
2. Booking and Confirmation
A request becomes a booking only when we confirm it in writing — by e-mail or on the same messaging channel you used. The confirmation states the vehicle class, the pickup point, the date and time, and the total price.
You are responsible for the accuracy of the details you give us: flight number, address, telephone number, passenger count and luggage count. A wrong flight number is the single most common cause of a failed pickup, because it is the number we track.
3. Prices and What They Include
Prices are quoted in Euro and are fixed for the journey described in the confirmation. The quoted price includes:
- Vehicle and professional chauffeur
- Fuel, motorway tolls and bridge charges on the agreed route
- Airport parking during the agreed waiting period
- Meet and greet with a name board on airport arrivals
- Flight tracking, so the pickup follows the actual landing time
- Applicable taxes
The price does not include gratuities, entrance fees, meals, or costs arising from a change you request during the journey. Additional stops, route changes and waiting beyond the free period are charged at the rate agreed at the time.
4. Waiting Time
- Airport pickups: 60 minutes of free waiting from the moment the aircraft lands. We track the flight, so a delayed landing does not consume your free time.
- Other pickup points: the free waiting period stated in your confirmation applies.
- Waiting beyond the free period is charged in blocks, at the rate quoted before it begins.
5. Cancellation and No-Show
- Cancellation more than 24 hours before the pickup time: free of charge.
- Cancellation within 24 hours: the vehicle has already been reserved for you and a charge may apply, communicated before it is applied.
- No-show — the passenger cannot be reached at the pickup point and does not answer the telephone within the free waiting period: the full fare is due.
- If a flight is cancelled or diverted by the airline, we do not charge a cancellation fee. Tell us as soon as you know.
6. Luggage, Child Seats and Passenger Count
Each vehicle class has a stated passenger and luggage capacity. Declare oversized items — skis, golf bags, musical instruments, wheelchairs — when you book, so the correct vehicle is assigned. If more passengers or luggage appear than were declared, the chauffeur may be unable to carry them and the fare remains due.
Child seats are provided on request and free of charge. Turkish traffic regulations on child restraint apply, and the chauffeur will not begin a journey that breaches them.
7. Conduct During the Journey
Smoking is not permitted in our vehicles. Seat belts must be worn by every passenger. The chauffeur may end a journey where behaviour endangers safety or the vehicle is deliberately damaged; in that case the full fare remains due and any repair or cleaning cost is charged separately.
8. Delays and Circumstances Beyond Control
We plan routes with traffic in mind and follow flights in real time. We cannot, however, be held responsible for delays caused by weather, road closures, accidents, security operations, strikes or other events outside our control. Where a delay is caused by us, we take responsibility for it and discuss a fair resolution.
9. Liability and Insurance
Our vehicles carry the insurance required by Turkish law for licensed passenger transport. Our liability is limited to the direct value of the service provided. We do not accept liability for indirect losses such as a missed flight, a missed meeting or a missed connection where the cause lies outside our control.
10. Lost Property
Items left in a vehicle are recorded and kept for return. Contact us as soon as you notice a loss. Delivery of a recovered item may involve a courier or a journey cost, which is agreed with you first.
11. Payment
No payment is taken through this website. Payment is arranged directly with us, by bank transfer or in the vehicle, as stated in your confirmation. Invoices are issued on request; supply the company title and tax details when you book.
12. Complaints
Write to info@limousineplus.com.tr with your booking details. We answer every complaint, and where the fault is ours we say so.
13. Personal Data
Booking data is processed as described in our Privacy Policy.
14. Governing Law
These terms are governed by Turkish law. The courts and enforcement offices of Istanbul have jurisdiction over any dispute.
15. Contact
İso Coşar Turizm Acentası — Limousine Plus
TÜRSAB licence no: 11345
E-mail: info@limousineplus.com.tr
Telephone: +90 212 329 33 33
Istanbul, Türkiye